Crucial Conversations: Tools for Talking When Stakes Are High
of Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Stephen R. Covey (Foreword)
Description
Learn how to keep your cool and get the results you want when emotions flare.When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to: Prepare for high-impact situations with a six-minute mastery technique Make it safe to talk about almost anything Be persuasive, not abrasive Keep listening when others blow up or clam up Turn crucial conversations into the action and results you want
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Book Details
- Format Paperback
- Pages 240 pages
- Publisher McGraw-Hill Education
- Publication Date July 9th 2002
- First Publication 09/16/01
- Language English
- ISBN 9780071401944
- Edition Not informed
- Category Non-Fiction
- Scenario []
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