Difficult Conversations: How to Discuss What Matters Most
of Douglas Stone, Bruce Patton, Sheila Heen
Description
Whether you're dealing with an under performing employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversation every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn: -- how to start the conversation without defensiveness-- why what is not said is as important as what is-- ways of keeping and regaining your balance in the face of attacks and accusations-- how to decipher the underlying structure of every difficult conversationFilled with examples from everyday life, Difficult Conversations will help you on your job, at home, or out of the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.
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Book Details
- Format Paperback
- Pages 272 pages
- Publisher Penguin Books
- Publication Date April 1st 2000
- First Publication 04/01/99
- Language English
- ISBN 9780140288520
- Edition Not informed
- Category Non-Fiction
- Scenario []
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